When you come to pick up your rental car, please make sure to take with you:
Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Different car rental companies have different requirements, so please make sure you check the supplier’s terms and conditions as well. The voucher will be emailed to you within 48h of the receipt of payment and confirmation of your vehicle.
Only persons listed as drivers on the Car Rental Agreement can drive the car. If you require additional drivers, please include them in your booking request. You may also add additional drivers at the rental counter when you pick up your car. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). All persons driving the vehicle must be in possession of their driving license at all times.
If your flight is delayed or cancelled, please send an email to our customer support team or the car rental company as soon as possible. If you have already provided us with your flight details, the car rental company will be able to track your flight. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations.
If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. They will need to show their driver’s license, which they must have held for at least two years. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. The car rental company will charge you for the additional driver for the whole time that you have the car. The rules that apply to the main driver also apply to any additional drivers. If your additional driver is under 30 or over 65, please check your car's terms and conditions.
Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. If you're 65 or older, you may have to pay a senior driver fee.
You can amend your booking information or cancel your booking in a few simple steps. Just visit the Contact Us page, enter your personal information and state what you wish to cancel or amend. Our customer support team will address your request shortly. Alternatively, you may contact us by calling to our helpful agents, who are available to you around the clock.
Yes. You can upgrade your car before you start your trip. As with any amendments, just visit the Contact Us page, enter your personal information and state your request. Our customer support team will address your request shortly. Please note that upgrading your car will change the car price. Sometimes, the counter staff may offer you an upgrade when you go to pick up your car. If you decide to upgrade at the counter, you will have to pay for the upgrade to the car rental company directly.
Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate.
Wisecars is an independent travel broker who does not represent any particular car rental company. Your voucher will clearly state the address of your vehicle supplier. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). If this is the case, it will be clearly stated on your voucher. You can also find this information in the pick-up and drop-off details.
If you haven't started your trip yet, you can change your drop-off time by amending your booking. Please keep in mind that any changes that you make to your booking will probably change the rental price. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Wisecars cannot amend the drop-off time once the rental has already begun. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee.
You can usually pick up your car up an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. If your plans change in advance, you can bring your pick-up time forward by amending your booking. However, please keep in mind that any changes that you make to your booking will probably change the rental price.
At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps.
A common issue that many vacationers face abroad is unfair fuel policies in car rental. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies.
You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. You will have to leave a deposit for the fuel. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate.
Follow these simple rules and you will end up paying only for the fuel that you have used.
This one doesn't really need an explanation. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team.
Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office.
Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Both policies will be either:
The type of cover that you rental car will have will depend on the car rental company and your pick-up location. Information about insurance will be stated in the car’s terms and conditions that are made available to you on Wisecars’s website while booking the vehicle. You can also find this information on the confirmation voucher.
Please inform the car rental company straight away if your rental car gets damaged. When you return your car, the car rental company will check it, and charge you for any damages. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card.
To claim one of our Excess Protection products, you will need:
Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim.
In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. You’ll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Any additional charges will need to be paid at the rental counter in the local currency. Please keep in mind that inclusions may differ between car rental companies. You will see the full list of inclusions available for your rental on Wisecars’ website when booking the car and you can also find it on your rental documentation.
You will not be charged if you cancel your car rental booking provided that you contact Wisecars 48h prior to your pick-up date. If you fail to notify Wisecars of your cancellation and are considered a "no-show," you will be charged a cancellation fee that is equal to 100% of the rental price. Wisecars does not refund any unused days if the customer does not show up, shows up late or returns the vehicle early. Please note that the car rental company reserves the right to refuse a car to any customer who fails to show up on time without all the necessary documentation. In such cases, the customer will not be entitled to a refund. Cancellation Protection is available for purchase only at the time of booking. If you cancel your booking anytime before your rental is due to start, you will be refunded the money you have paid, minus the value of the Wisecars Cancellation Protection (a non-refundable product).
However, you will not be entitled to a refund if:
Please check if you provided the correct email address. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. If you cannot find the confirmation email, please contact us via our website.
If you have received the confirmation email but there is no voucher attached, please click on the link in the email and print out the voucher. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) at any time.